AT&T in Torrance, CA Open now

Reviews about AT&T

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  August 06, 2020, by Peter Calvo
  My Wife and I went to this store after having a bad experience at another AT&T store about 1 mile away, hoping for a better outcome. We entered the store and noticed a salesperson busy with a customer and a group of 4 employees talking at a table near the counter. I approached the group and asked if one of them could help us. I was told that someone would be with us soon. I thought they were in the middle of a meeting and took a seat as I was told to. After about 20 minutes a couple comes through the door and one of the four people sitting at the table got up and asked if they needed help. I thought their meeting was over and approached their table again and asked if one of them could help us. The answer was negative, and we would be next after the salesperson finished with the couple who had just arrived. I asked if the couple had just arrived or if they were returning to finish a transaction already started. The employee talking to me asked the one helping the couple and the answer was negative again, they had just arrived. I couldn’t understand what was happening it felt like we were on candid camera or part of an SNL skit. It would have been funny but sadly we were not. The three employees at the table continued their conversation and we decided to leave. We must say that we were not cursed nor verbally abused however, AT&T employees failed miserably to meet even our lowest expectations. Our general feeling is that no one seemed to care and the employees we met are the face of AT&T to the customer. I would say at bear minimum AT&T should revisit the way their employees are trained if they want to avoid losing customers. What we saw wasn’t enough to keep our business. We had two very negative experiences in two different stores about one mile apart in a matter of two hours.(if interested please read our review on our experience at the store at the Peninsula Center RPV). It was a mix of bad training, incompetence and total lack of caring for customer satisfaction. We hope AT&T improves their level customer satisfaction. As customers we like to have options and it is sad that a company as big and as resourceful as AT&T is, ends up not being able meet our minimum expectations which are pretty low to begin with.
• ★ ★ ★ ★ ★

  October 07, 2019, by Leslie Jacobson
  My mom has an older phone and she was having trouble with the texting. We walked in and Reggie was working. He took the phone, located the problem and fixed it. Quickly, efficiently and without a lot of chatter. He was totally professional. Thank you Reggie!